REFUND AND CANCELLATION POLICY

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  Unless a specific written offer provides a longer period, you may cancel a Tell Them course or program purchase for any reason by sending a clear written cancellation request to [SUPPORT EMAIL] no later than 11:59 p.m. Eastern Time on the third business day after the purchase date. For this Policy, business days are Monday through Friday, excluding United States federal holidays. This is a voluntary contractual cancellation right and may be broader than rights otherwise provided by law.

  Your request should include your name, the email used for purchase, the program purchased, the purchase date, and a statement that you are cancelling. The cancellation is effective when the email is received. We will confirm receipt. Keep a copy of your message.

  For a timely cancellation, we will refund amounts paid for the cancelled purchase to the original payment method, ordinarily within 10 business days. Your access to course materials, groups, sessions, assessments, and support will end when cancellation is processed.

  After the three-business-day period, purchases are nonrefundable because participants receive access to proprietary digital materials, program capacity, and implementation resources, except where a different written offer applies or applicable law requires a refund. Choosing not to participate, missing sessions, failing to complete the course, or experiencing a change in schedule does not create a refund right.

  When a purchase is made through a fixed installment plan, a valid cancellation within the cancellation period ends future installments. After the cancellation period, the remaining installments continue to be due according to the agreed schedule, even if the participant stops using the program, unless a written agreement or applicable law states otherwise.

  If we cancel a paid program and do not provide a reasonably comparable replacement, we will refund the portion paid for services not delivered. A change in platform, presenter, lesson order, office-hour date, or similar administrative detail is not by itself a program cancellation.

  Please contact [SUPPORT EMAIL] before initiating a chargeback so we can review and resolve the issue. Fraudulent or abusive chargebacks may result in suspended access and collection of amounts lawfully due. Nothing in this paragraph limits rights provided by applicable law or a card issuer.